TERMS AND CONDITIONS

Last Updated: April 25, 2026
Effective Date: April 25, 2026

AGREEMENT TO OUR LEGAL TERMS

We are AlphaCrew Studio LLC, doing business as HiWave Makers ("Company," "we," "us," "our"), a limited liability company organized under the laws of the State of Texas, United States, with principal offices at 433 Belle Grove Dr, Richardson, TX 75080.

We operate the website https://hiwavemakers.com (the "Site") and provide live online educational programs, physical educational kits, video recordings, and related products and services that refer to or link to these legal terms (collectively, the "Services").

You can contact us:

These Legal Terms constitute a legally binding agreement between you (whether personally or on behalf of a household, entity, or as a parent or legal guardian acting on behalf of a minor) and AlphaCrew Studio LLC concerning your access to and use of the Services.

By accessing or using the Services, enrolling a child in our programs, or accepting delivery of a Kit, you agree to be bound by all of these Legal Terms. If you do not agree, you must not use the Services and must discontinue use immediately.

We may revise these Legal Terms at our discretion. Updates take effect on the date posted unless otherwise stated. Material changes will be communicated via email to active account holders at least thirty (30) days before they take effect. Your continued use of the Services after the effective date of any update constitutes acceptance.

HiWave Makers provides educational products and services designed for children ages 8 to 15. All purchases, account registrations, enrollments, and consents must be made by a parent or legal guardian who is at least eighteen (18) years old. By creating an account or enrolling a child, you represent and warrant that you are the parent or legal guardian with authority to enter into this agreement on the minor's behalf.

We recommend you print or save a copy of these Legal Terms for your records.

TABLE OF CONTENTS

  1. Our Services
  2. Eligibility and Parental Authority
  3. User Registration and Account Security
  4. Products and Educational Kits
  5. Kit Safety, Supervision, and Assumption of Risk
  6. Live Classes, Class Recordings, and Use of Recordings
  7. Highlight Videos and Use of Student Likeness in Marketing
  8. Code of Conduct
  9. Background Checks and Instructor Conduct
  10. Purchases and Payment
  11. Subscriptions, Auto-Renewal, and Billing
  12. Refunds, Cancellations, and Pause Policy
  13. Shipping, Delivery, Risk of Loss, and Replacement Parts
  14. Intellectual Property Rights
  15. User Submissions and Feedback
  16. Acceptable Use and Prohibited Activities
  17. Third-Party Platforms and Service Dependencies
  18. Privacy and Data Handling
  19. SMS Text Messaging
  20. Force Majeure and Service Interruptions
  21. Term, Suspension, and Termination
  22. Modifications and Service Changes
  23. Disclaimer of Warranties
  24. Limitation of Liability
  25. Indemnification
  26. Governing Law
  27. Dispute Resolution and Arbitration
  28. Class Action and Jury Trial Waivers
  29. Electronic Communications, Transactions, and Signatures
  30. State-Specific Disclosures
  31. Miscellaneous
  32. Contact Us

1. OUR SERVICES

The Services are made available for use by parents and legal guardians located in the United States acting on behalf of minor children ages 8 to 15. The Services include, without limitation:

  • Live online classes and live office hours conducted via video conferencing platforms (e.g., Zoom);
  • Physical educational kits containing electronic components, hardware, and build materials;
  • Recordings of live classes and personalized highlight videos;
  • Access to digital course content through our portal;
  • Customer support via email, SMS, and chat.

The Services are not designed, intended, or authorized for use in any application or industry that requires compliance with regulations including but not limited to HIPAA, FERPA, the Gramm-Leach-Bliley Act, or the Sarbanes-Oxley Act. You may not use the Services in any manner that would subject us to such regulatory regimes.

The Services are operated from and hosted in the United States. Persons accessing the Services from outside the United States do so on their own initiative and are responsible for compliance with their local laws.

2. ELIGIBILITY AND PARENTAL AUTHORITY

By creating an account or enrolling a child, you represent and warrant that:

  • You are at least eighteen (18) years of age and have the legal capacity to enter into this agreement;
  • You are the parent or legal guardian of the minor child being enrolled, or have express written authorization from the parent or legal guardian to act on their behalf;
  • You consent on behalf of the minor child to the collection and processing of personal information in accordance with our Privacy Policy and applicable law, including COPPA;
  • You will supervise the minor child during participation in the Services to the extent appropriate;
  • All information you provide is true, accurate, current, and complete;
  • You will keep your account information up to date.

If we discover that an account has been created or used by a person under 18 without parental authorization, we may suspend or terminate the account and delete associated information.

3. USER REGISTRATION AND ACCOUNT SECURITY

You may be required to register for an account to use certain Services. You are responsible for:

  • Maintaining the confidentiality of your account credentials;
  • Restricting access to your account and physical kit;
  • All activities that occur under your account;
  • Promptly notifying us of any unauthorized access.

We are not liable for losses you suffer due to your failure to maintain the security of your credentials. We reserve the right to remove, reclaim, or change any username we determine to be inappropriate, obscene, infringing, or otherwise objectionable.

4. PRODUCTS AND EDUCATIONAL KITS

We sell educational programs that include physical kits containing electronic components, sensors, microcontrollers, LEDs, batteries, small connectors, build materials, tripods, and related items (the "Kits"). All product descriptions and specifications are approximate and for illustrative purposes. Actual contents may vary slightly due to component availability or product improvements.

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices may change without notice and apply to orders placed after the change.

The Kits are designed for educational use by supervised children ages 8 to 15. They are not designed for use by children under 8, who may be at risk of choking on small parts. Adult supervision is required for any unboxing and during initial setup.

5. KIT SAFETY, SUPERVISION, AND ASSUMPTION OF RISK

By accepting delivery of a Kit and permitting your child to use it, you acknowledge and agree to the following safety terms.

Adult Supervision Required

A parent or other responsible adult (18+) must directly supervise unboxing, initial assembly, and any use of the Kit involving connection to power, handling of small parts, battery installation, heat-generating components, or connection to networks.

Choking and Small Parts Hazard

WARNING: CHOKING HAZARD — SMALL PARTS. The Kits contain small parts that pose a choking risk to children under three (3) years of age. Keep Kits and components away from infants, toddlers, and pets at all times.

Electrical, Battery, and Burn Safety

Components are designed for low-voltage operation. Do not modify or power components from any voltage other than specified. Do not short-circuit batteries or expose them to fire, heat, or water. Replace batteries only with the type specified. Dispose of batteries in accordance with local regulations.

No Soldering by Minors

The Kits arrive pre-soldered. Children should not perform any soldering, desoldering, or metal-cutting modifications. Adult-supervised modification is at your own risk and voids any warranty on affected components.

Defective or Damaged Components

If you discover any component is missing, damaged, defective, overheating, emitting smoke, or behaving abnormally, discontinue use immediately and contact us at support@hiwavemakers.com for assistance.

Assumption of Risk

You expressly acknowledge that participation in hands-on educational activities involving electronic components carries inherent risks. You voluntarily assume the risks associated with use of the Kits and participation in classes, including but not limited to: physical injury from small parts, mishandling, or improper supervision; damage to your property from misuse; and electrical, burn, choking, or pinch injuries.

6. LIVE CLASSES, CLASS RECORDINGS, AND USE OF RECORDINGS

Live Class Format

Classes are conducted via third-party video conferencing platforms (currently Zoom) on a scheduled basis. You are responsible for a working internet connection, a quiet environment for your child, and your child's behavior during the live class. We do not guarantee uninterrupted access due to potential third-party platform outages.

Recording Disclosure and Consent (Required for Participation)

Live classes and project sessions are recorded as part of every HiWave Makers program for the following purposes: quality assurance and instructor training; production of personalized highlight videos; catch-up sessions for students who miss a class; and compliance with law or response to legal process.

Functional recording is a required component of live class participation. By enrolling and participating in a class, you and your child consent to such recording. If you do not consent to recording, your child cannot participate in live classes.

We are based in Texas, a one-party consent state. By participating from a multi-party-consent state, you provide all required consents on behalf of yourself and your minor child.

Storage and Access to Recordings

Recordings are stored encrypted on cloud infrastructure provided by Amazon Web Services and/or Google Cloud Platform. Recordings are accessible only through the HiWave Makers platform via your authenticated parent account. We do not post recordings publicly, distribute them through external links, share them on social media, or provide downloadable copies. Access is limited to the consenting parent through the parent portal, authorized HiWave Makers personnel, and any party required by law or legal process.

Right to Withdraw Consent

You may withdraw consent for future recording at any time by emailing support@hiwavemakers.com. Withdrawal applies to future classes only and does not affect recordings made before withdrawal. Because functional recording is operationally required for live class participation, withdrawing recording consent will end your child's ability to participate in live classes.

No Unauthorized Recording or Distribution

You and your child may not record HiWave Makers classes without our prior written permission. You may not distribute, post, share, or publish HiWave Makers class recordings, instructor materials, or other proprietary content. Doing so is a material breach of these Terms and may violate copyright and other laws.

7. HIGHLIGHT VIDEOS AND USE OF STUDENT LIKENESS IN MARKETING

Personalized Highlight Videos (Part of Every Program)

A personalized highlight video is produced for every enrolled child as part of every HiWave Makers program. The video showcases your child's progress and project completion and is delivered to you privately through the HiWave Makers platform. By enrolling, you consent to the creation of this highlight video.

Highlight videos are not posted publicly, used in advertising, or shared on HiWave Makers' social media or website unless you separately and expressly authorize such use through our Recording and Media Release form.

Marketing Use Is Opt-In and Separate

Use of any portion of class recordings, project photos, or highlight videos in our marketing, promotional materials, website content, social media, or advertising requires your separate, explicit, and revocable written consent via the Recording and Media Release document, which you will be asked to sign separately. Granting consent in these Terms is not sufficient to authorize marketing use of your child's likeness.

Right to Revoke Marketing Consent

You may revoke consent for future marketing use at any time by emailing support@hiwavemakers.com. We will cease using new content for marketing within thirty (30) days of receipt. We are not obligated to remove content already published in third-party platforms (e.g., a Facebook post that has already been shared) but will use commercially reasonable efforts to remove such content from properties we control.

8. CODE OF CONDUCT

Student Conduct

Students are expected to treat instructors, peers, and HiWave Makers staff with respect; refrain from inappropriate language, harassment, bullying, or discriminatory behavior; not display inappropriate content during live classes; not record or distribute class content without permission; and follow safety instructions during hands-on activities.

Parent Conduct

Parents and guardians are expected to provide a respectful environment for the live class; refrain from interrupting, intimidating, or harassing instructors or other participants; and communicate concerns through proper support channels rather than during live class.

Consequences of Code of Conduct Violations

We may, at our sole discretion and without refund (except as required by applicable law): issue a warning; remove a student from a class session; suspend or terminate the account; or refer matters to law enforcement where appropriate.

Instructor Conduct

Our instructors are expected to follow our Instructor Code of Conduct, which includes maintaining professional boundaries, never being alone in a one-on-one unrecorded session with a child without parental approval, never collecting personal contact information from students outside of HiWave Makers' systems, and reporting any concerns about a student's safety to the company. Concerns about an instructor should be reported immediately to support@hiwavemakers.com.

9. BACKGROUND CHECKS AND INSTRUCTOR CONDUCT

We conduct reasonable background checks on instructors to the extent commercially available and legally permissible. However, we do not guarantee the absolute completeness or accuracy of background information obtained from third parties, and we cannot eliminate all risk inherent in any educational program involving children. You acknowledge that no background check is foolproof and accept this inherent risk by enrolling.

If you become aware of any conduct by a HiWave Makers instructor that you find concerning, please report it immediately to support@hiwavemakers.com or, if you believe a crime has occurred, to local law enforcement.

10. PURCHASES AND PAYMENT

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Discover, and PayPal. Payments are processed by Stripe. All payments are in U.S. dollars unless specified.

Your Responsibilities

You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update account and payment information so we can complete transactions and contact you. Sales tax will be added where required.

Pricing Changes and Order Acceptance

We may change prices at any time. New prices apply at the next renewal. We may, at our sole discretion, accept or reject any order, including for reasons of fraud prevention, inventory limits, or geographic restrictions. We will notify you and refund any payment if we decline. We reserve the right to correct typographical errors in pricing and will offer the option to reconfirm at the correct price or cancel for a full refund.

11. SUBSCRIPTIONS, AUTO-RENEWAL, AND BILLING

Auto-Renewal Disclosure

Subscriptions auto-renew. When you purchase a subscription, you authorize us (and Stripe on our behalf) to automatically charge your payment method on a recurring basis at the prevailing rate for your selected plan, until you cancel. Billing cycles: Monthly Flex (monthly), 6-Month Plan (every 6 months), 12-Month Plan (every 12 months). We will send you an email reminder before each renewal in accordance with applicable law.

Cancellation

You may cancel your subscription at any time through your account portal, by emailing support@hiwavemakers.com, or by replying to any HiWave Makers email with a cancellation request. Cancellation methods are at least as easy as enrollment methods. Cancellation takes effect at the end of your current paid term.

Price Changes and Failed Payment

We will notify you at least thirty (30) days before any price increase. You may cancel before the price change takes effect. If a payment fails, we will attempt to retry and notify you. Outstanding balances at termination remain due.

12. REFUNDS, CANCELLATIONS, AND PAUSE POLICY

General Refund Policy

Except as required by applicable law or as expressly stated below, all sales of subscription services are final once a billing period begins, and Kits, once shipped, are non-refundable.

Trial Class

The $9 trial class fee is non-refundable once the trial session has been completed. If you do not attend and notify us at least 24 hours before the scheduled time, we will offer to reschedule or refund.

Defective Kits

If you receive a Kit that is missing components, defective, or damaged in shipping, contact us within fourteen (14) days of delivery and we will replace the affected components or the entire Kit at no additional cost.

Pause Option

In lieu of cancellation, you may request to pause your subscription for up to two (2) months per calendar year by contacting us. During a pause, billing is suspended. We will resume billing automatically at the end of the pause unless you cancel.

13. SHIPPING, DELIVERY, RISK OF LOSS, AND REPLACEMENT PARTS

Kits are typically shipped within three (3) to seven (7) business days of order confirmation. Title and risk of loss for Kits pass to you upon delivery to the address you provided. You are responsible for providing an accurate delivery address. If a Kit arrives visibly damaged, photograph the packaging and contents and contact us within seven (7) days of delivery. Replacement parts for components lost or broken during normal supervised use will be provided at no additional cost during an active subscription. We currently ship only within the contiguous United States, and at our discretion to Alaska, Hawaii, and U.S. territories.

14. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or licensee of all intellectual property rights in and to the Services, including all Site content, source code, software, designs, audio, video, text, photographs, graphics, course curriculum, build instructions, kit designs, recordings, and trademarks.

License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial educational purposes by your enrolled child, and to view, download, and print Service content for personal, non-commercial educational use only. This license terminates automatically when your subscription ends.

Restrictions

Except as expressly permitted, you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, sublicense, modify, create derivative works of, or otherwise exploit any portion of the Services without our prior written permission.

To request permission for use beyond what is authorized in these Terms, please contact support@hiwavemakers.com.

Your Child's Project Work

We do not claim ownership of original creative work your child produces using the Kit (e.g., custom code your child writes, custom decorations they add). Your child retains rights to their original creative additions.

15. USER SUBMISSIONS AND FEEDBACK

By voluntarily sending us any question, suggestion, idea, feedback, or other information about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, and incorporate the Feedback for any purpose, without acknowledgment or compensation. Feedback is not considered confidential.

The Services do not generally provide a public forum for user-submitted content. If you provide content (e.g., photos of completed projects, written testimonials), you represent that the content is yours, that you have all necessary rights and consents, and that the content does not violate any law or third-party right.

16. ACCEPTABLE USE AND PROHIBITED ACTIVITIES

You may not use the Services in any way that:

  • Violates any applicable federal, state, local, or international law or regulation;
  • Infringes our intellectual property rights or those of any third party;
  • Harasses, abuses, threatens, or intimidates any person, including instructors, employees, or other participants;
  • Is sexually explicit, obscene, hateful, defamatory, or otherwise objectionable;
  • Endangers the safety or well-being of any minor;
  • Attempts to gain unauthorized access to any account, system, or data;
  • Introduces viruses, malware, worms, Trojan horses, or other malicious code;
  • Uses automated means (bots, scrapers, scripts) to access, extract, or collect data from the Services;
  • Reverse engineers, decompiles, disassembles, or attempts to derive source code from any portion of the Services;
  • Sells, resells, distributes, or makes the Services or Kits available to third parties without authorization;
  • Records, screen-captures, or distributes class content without permission;
  • Uses the Services in any way that could disable, overburden, damage, or impair the Services or interfere with other users' enjoyment.

We may, in our sole discretion and without notice, suspend or terminate accounts that engage in prohibited activities and take further legal action where appropriate.

17. THIRD-PARTY PLATFORMS AND SERVICE DEPENDENCIES

The Services rely on third-party platforms including video conferencing (Zoom), payment processing (Stripe), email and SMS (Brevo, Twilio), cloud hosting and storage (Amazon Web Services, Google Cloud Platform/Firebase), live chat (Tawk.to), analytics and advertising (Google, Meta/Facebook, LinkedIn), and shipping carriers. Each third party has its own terms of service and privacy policy. We are not responsible for the acts or omissions of third-party providers or for service interruptions, security breaches, data losses, or other failures originating with them.

18. PRIVACY AND DATA HANDLING

Your privacy is important to us. Our collection, use, and sharing of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and sharing of personal information as described in our Privacy Policy, and acknowledge that the Services are operated from and hosted in the United States.

19. SMS TEXT MESSAGING

Opt-In

By providing your mobile phone number and checking the SMS opt-in box at signup, you consent to receive recurring SMS messages from us at the number provided, including transactional messages (class reminders, schedule updates, payment confirmations, shipping updates) and, with separate opt-in, marketing or promotional messages.

Frequency, Costs, and Opt-Out

Message frequency may vary. Message and data rates may apply per your carrier plan. To opt out at any time, reply STOP to any SMS from us. To request help, reply HELP or contact us at support@hiwavemakers.com.

No SMS Sharing

We do not sell, rent, or share your mobile phone number with third parties for their independent marketing purposes. SMS-related personal information is shared only with our SMS service providers (Brevo and Twilio) for the limited purpose of delivering messages. We maintain records of your SMS opt-in for compliance with the TCPA and similar laws and retain these records for a minimum of four (4) years.

20. FORCE MAJEURE AND SERVICE INTERRUPTIONS

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, severe weather, fire, flood, earthquake, pandemic or epidemic, war, terrorism, government action, internet or telecommunications outages, cyberattacks, third-party platform outages (e.g., Zoom, Stripe, AWS, Google Cloud, Firebase, Brevo), shipping carrier delays, supplier failures, or component shortages.

In the event of a force majeure event that materially affects the Services, we will use commercially reasonable efforts to notify you and to restore service. Live classes affected by force majeure will be rescheduled or made available as recordings, and we will not be obligated to refund the corresponding session unless we are unable to provide a substitute within a reasonable period.

21. TERM, SUSPENSION, AND TERMINATION

These Terms remain in effect while you use the Services. We may suspend or terminate your access, with or without notice, for any reason, including breach of these Terms, suspected fraud, suspected unsafe behavior toward instructors or other participants, repeated payment failures, or as required by law.

Upon termination: your right to use the Services ceases immediately; we may delete your account and associated data subject to our legal retention obligations; provisions that by their nature should survive termination (e.g., intellectual property rights, indemnification, limitation of liability, dispute resolution) will survive.

You may close your account at any time by contacting us. Closure does not entitle you to a refund of pre-paid amounts except as required by law or this agreement.

22. MODIFICATIONS AND SERVICE CHANGES

We reserve the right to modify, update, or discontinue any portion of the Services at any time, with or without notice. We may add, change, or remove course modules, features, instructors, schedules, kit components (with functional substitutes), and other elements. We are not liable for any modification or discontinuation, except that we will provide reasonable notice before discontinuing a Service for which you have an active subscription, and offer a refund of any pre-paid amount for periods after discontinuation.

23. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; ANY DEFECTS OR ERRORS WILL BE CORRECTED; THE SERVICES WILL ACHIEVE ANY PARTICULAR EDUCATIONAL OUTCOME OR RESULT; KITS WILL BE FREE OF DEFECTS; OR THAT THE SITE OR ANY THIRD-PARTY PLATFORM WILL BE ACCESSIBLE FROM ANY PARTICULAR LOCATION OR AT ANY PARTICULAR TIME.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

24. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF SUCH LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED BY APPLICABLE LAW, INCLUDING BUT NOT LIMITED TO LIABILITY FOR (A) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (B) FRAUD, OR (C) PERSONAL INJURY OR DEATH WHERE LIMITATION IS PROHIBITED BY LAW.

25. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless AlphaCrew Studio LLC, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use or your child's use of the Services; your or your child's violation of these Terms; your or your child's violation of any applicable law; your or your child's infringement of any third party's rights; inadequate supervision of your child during use of Kits or participation in classes; modifications to or unauthorized use of Kit components; or any content you submit.

26. GOVERNING LAW

These Terms and any disputes arising out of or related to these Terms or the Services are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

27. DISPUTE RESOLUTION AND ARBITRATION

Informal Resolution First

Before initiating formal proceedings, you agree to first contact us at support@hiwavemakers.com with a description of your dispute and a proposed resolution. We will use good-faith efforts to resolve the dispute informally for at least sixty (60) days.

Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under the AAA Commercial Arbitration Rules and the AAA Consumer Arbitration Rules where applicable. Arbitration shall be conducted in Collin County, Texas (or remotely, by mutual agreement). You may opt out of arbitration by sending written notice to support@hiwavemakers.com within thirty (30) days of first agreeing to these Terms.

Exceptions and Time Limits

Either party may bring an action in small-claims court for any individual dispute within that court's jurisdiction. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Collin County, Texas, to prevent infringement, misappropriation, or violation of intellectual property rights. Any claim arising out of or related to the Services must be filed within one (1) year after the cause of action arose, unless a longer period is required by applicable law.

28. CLASS ACTION AND JURY TRIAL WAIVERS

To the maximum extent permitted by applicable law, you and we each waive the right to a trial by jury and to participate in a class action, representative action, or consolidated proceeding. Any dispute will be resolved on an individual basis only.

If this section is found unenforceable, that finding shall not affect the enforceability of the remaining arbitration provisions.

29. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

You consent to receive electronic communications from us, including notices, agreements, disclosures, and other records. You agree that all such electronic communications satisfy any legal requirement that such communication be in writing. You agree to use electronic signatures, including click-to-accept signatures, in connection with these Terms and the Services. You waive any right to require physical, written signatures or paper records.

30. STATE-SPECIFIC DISCLOSURES

California Residents

If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254. California auto-renewal disclosures are also presented at checkout.

Other State-Specific Notices

Additional state-specific privacy and consumer notices may be available in our Privacy Policy.

31. MISCELLANEOUS

These Terms, together with our Privacy Policy, Cookies Policy, Recording and Media Release, and any other policies referenced or posted, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

32. CONTACT US

For questions about these Terms or the Services:

AlphaCrew Studio LLC doing business as HiWave Makers
433 Belle Grove Dr, Richardson, TX 75080, USA
Email: support@hiwavemakers.com